Shipping and Order Policy

Shipping Information:

  • All items at Serpentinae are handmade in small batches with intention and care. Please allow up to 14 business days for your order to ship. You will receive a tracking number via email once your package is on the way.

    • Domestic Orders: Typically shipped via USPS Priority Mail. Transit time is typically 1–3 business days after dispatch.

    • International Orders: Please allow 1–4 weeks for delivery. Customs delays may occur and are outside our control.

Pre-Order Items

If you purchase a pre-order item, the estimated ship date will be listed on the product page. Orders containing both in-stock and pre-order items will ship once all items are ready.

Delivery

  • If you are concerned about the delivery of your order, please check the tracking information that is emailed to you and confirm that the address submitted is correct. If you did not receive a tracking email, please check your junk mail folder.

  • If your order has not arrived within 7 days of shipment, you can submit a missing mail search request here. Alternatively, you can call USPS with your tracking number at 1-800-275-8777.

  • If your tracking states "Delivered" but you can not locate the package we advise that you contact your local neighborhood post office. Usually your local branch can resolve your issue.

  • We are not able to offer a refund when the tracking states "Delivered" so please make sure of the following:

    • The address supplied at time of check out is accurate and up to date. We cannot be responsible for items lost because they were sent to an old or incorrect address.

    • If you think you may not be home or your porch / mail room is not secure,consider shipping to your office, work or friends home where the package can be safely held for you to pick up.

  • You can check here to find service disruption alerts for your region.

  • If there is an issue with your address and the package is marked as returned to sender, please contact us

Customs, Duties & International Orders

International customers are responsible for any customs fees or duties incurred. We recommend contacting your local postal service if a package is delayed in customs.

Returned Packages
If you believe your order may have been returned, please reach out to us at [support@serpentinae.com] to arrange re-shipment (additional postage may apply).

Returns And Cancellations

  • Due to the handmade and ritual nature of our work, all sales are final. We do not accept returns, exchanges, or cancellations.

    If your order arrives damaged or incorrect, email us within 7 days of delivery so we can make it right.